Responsible Gaming

Index of contents

• What exactly does "Responsible Gaming" mean at 1win?
• How can I make sure I'm playing responsibly?
• What tools does 1win offer to help me stay in control?
• How can I know if my gambling is becoming a problem?
• What should I do if I’m worried about myself or someone else?

We believe that being responsible about gaming should be simple and straightforward. To help you understand our approach and the tools available to you, we've created this easy-to-follow guide in a question-and-answer format.

What exactly does "Responsible Gaming" mean at 1win?

For us, it means creating a safe environment where you can enjoy our games without any negative consequences in your life. It's a shared responsibility: we provide the tools and a secure 1win platform, and you use them to play wisely and stay in control. The goal is always to keep it fun.

How can I make sure I'm playing responsibly?

The best way is to set clear rules for yourself before you start. Decide on an entertainment budget—an amount you're comfortable losing—and stick to it. Set a time limit for your gaming sessions. Remember to take regular breaks. And most importantly, never gamble with money you need for essentials like rent, bills, or food.

What tools does 1win offer to help me stay in control?

We put the controls directly in your hands. In your account settings, you can easily find:

• Deposit Limits: This lets you cap the amount of money you can deposit in a day, week, or month. It's the most effective way to manage your spending.
• Take a Break (Cool-Off): Feeling a bit overwhelmed? You can lock your account for a short period, from 24 hours to a few weeks, to give yourself a breather.
• Self-Exclusion: If you need to stop completely, this tool allows you to block your account for six months or more. It's a serious step for those who feel they've lost control.

How can I know if my gambling is becoming a problem?

It's important to be honest with yourself. Ask yourself: "Is gambling causing stress or financial problems?" "Am I hiding my gaming from others?" "Am I trying to win back money I've lost?" If you feel a sense of guilt or anxiety related to your gaming, it might be time to take a step back and use our tools.

What should I do if I’m worried about myself or someone else?

The first step is to talk to someone. Our customer support team is available 24/7. They are trained to be discreet and helpful, and they can guide you on how to set limits or self-exclude immediately. They will not judge you. For professional, confidential help, we highly recommend international organizations like Gambling Therapy, which offers online support, and Gamblers Anonymous, a community dedicated to recovery.

Your safety is our priority. Never hesitate to reach out.