Privacy Policy

Index of contents

• Privacy Highlights: What You Really Need to Know
• The Full Privacy Policy

We value your time and your trust. That's why we've designed our Privacy Policy in two parts. Below are the key highlights in plain English. For those who want a deeper dive, the full detailed policy follows.

Privacy Highlights: What You Really Need to Know

• What we collect: We collect the info needed to run your account (name, email), verify your age and identity (NID card), and process your payments securely (e.g., bKash, Nagad transaction data).
• Why we need it: To manage your account, keep the platform safe from fraud, comply with Bangladeshi law, and improve your gaming experience.
• Is it safe? Yes. We use bank-level SSL encryption and secure servers to protect your data 24/7.
• Do you sell my data? No, never. We only share it with essential partners like payment processors who help us provide our service.
• Am I in control? Absolutely. You can access or correct your info and opt-out of marketing at any time. Our support team is here to help with any privacy questions.

The Full Privacy Policy

Our Commitment to Your Privacy

1win Bangladesh is fully committed to protecting the personal data of its users. This detailed policy provides a comprehensive overview of the data we collect, the purposes for which we use it, and the robust measures we take to ensure its security.

Detailed Breakdown of Information Collected

• Identity & Contact Data: Includes your full name, date of birth, physical address, email, and phone number, collected during registration to establish you as a unique user.
• Verification Data (KYC): To meet regulatory standards, we require proof of identity (NID card, passport) and address. This is a one-time process designed to prevent fraud and underage gambling.
• Financial Data: We maintain a secure record of your transaction history. All payments, whether by card or through local methods like bKash and Nagad, are processed through encrypted payment gateways.
• Technical & Usage Data: This includes your IP address, browser information, and on-site activity. This data is anonymized where possible and used for security analytics and service optimization.

Purpose of Data Processing

Your data is processed on the legal basis of providing a contracted service and complying with legal obligations. Key purposes include:

• Full lifecycle management of your player account.
• Execution of deposits, withdrawals, and bet placements.
• Identity verification to comply with AML/KYC regulations.
• Monitoring for security threats and ensuring platform integrity.
• Analysis of user activity to enhance our service offerings.
• Optional delivery of promotional content, which can be managed in your account settings.

Data Security and Sharing Protocols

We employ a multi-layered security strategy, including end-to-end SSL encryption, firewalls, and internal access controls. Data is shared on a need-to-know basis with vetted third parties, such as payment service providers and identity verification agencies, all of whom are contractually obligated to protect your data. We will never sell your data for marketing purposes.

User Rights and Data Management

In line with global best practices, you possess rights over your data, including the right to access, rectification, and erasure (where not overridden by legal retention requirements). To exercise these rights or for further clarification, please contact our Data Protection Officer through our customer support channels.